Please read through the below guidelines before planning for your next visit with us. These are some of the important safety measures we have in place, for the safety of our staff and for our valued customers.
Please call ahead or email us prior to stopping by for pickups and returns, so that we may ensure our availability.
If you are calling after regular business hours, please email us and someone will return you message asap.
We are happy to organize pulls ahead of time. Please visit our rentals page for specific item numbers.
MAXIMUM 2 CUSTOMERS
Due to limited space, we may only have room for 2 customers at time. If you are bringing a second person with you to your appointment please inform us so that we can accommodate your appointment accordingly.
STAY AT HOME IF YOU ARE SICK
If you are experiencing symptoms of COVID-19, have been in close contact with a person(s) with COVID-19, or have travelled outside of Canada within the past 14 days, please postpone your visit to our shop.
Customers must read the Guidelines posted on Door 01 before entering the shop.
ENTER & EXIT
Door 01 will remain open and handsfree for our customers entering and exiting the shop. Whenever needed, staff will grant access to other rooms.
Are mandatory for all customers.
HAND SANITIZER AND RESTROOMS
We ask that customers sanitize their hand before entering Rain City Props. There will be sanitizer available for use in each room during your visit.
Restrooms are not available for RCP customers at this time however there are restrooms available upstairs at Cozmo's Bistro for their customers. Please note that you must enter Cozmos from the front (Hasting St. entrance) and follow COVID-19 Guidelines posted for their business.
CLEANING MEASURES FOR SURFACES AND PROPS
Our commonly touched areas will be disinfected regularly throughout the day. There will be a designated and marked area for returns. All returns must be bins or containers and labelled with contents if possible. All returned items and bins will be sanitized by staff or quarantined before being restocked.
MAINTAIN SOCIAL DISTANCING
Please maintain at least 2 meters of distance from staff and other customers.
MINIMIZE PHYSICAL TOUCHING
We are a Prop House so it is understandable that many items will be touched throughout the day. Please refrain from touching common surfaces whenever possible. Please ask for assistance from our staff if searching for specific items. We are happy to help.
AFTER YOUR VISIT
If you test positive for COVID-19 after visiting us, please contact us immediately.
Please do not hesitate to contact us via firstname.lastname@example.org.