Please read through the below guidelines before planning for your next visit with us. These are some of the important safety measures we have in place, for the safety of our staff and for our valued customers.
Please call ahead or email us prior to stopping by for pickups and returns, so that we may ensure our availability.
If you are calling after regular business hours, please email us and someone will return you message asap.
We are happy to organize pulls ahead of time. Please visit our rentals page for specific item numbers.
MAXIMUM AMOUNT OF PERSONS
As per our square footage and safe social distancing measures, we can accommodate 14 persons on our main level and 6 persons on our second level.
STAY AT HOME IF YOU ARE SICK
If you are experiencing symptoms of COVID-19, have been in close contact with a person(s) with COVID-19, or have travelled outside of Canada within the past 14 days, please postpone your visit to our shop.
Customers must read the Guidelines posted in our entrance lobby and sign in when they arrive. Clean pens and hand sanitizer is available at check-in.
ENTER & EXIT
Doors and handles are disinfected and wiped daily. Cleaning schedules are posted near our washrooms for reference.
Are mandatory for all customers and staff.
HAND SANITIZER AND RESTROOMS
We ask that customers sanitize their hands before entering Rain City Props. There will be sanitizer available for use in each room during your visit. A face masks must be worn at all times while in the restroom.
CLEANING MEASURES FOR SURFACES AND PROPS
Our commonly touched areas will be disinfected regularly throughout the day. There will be a designated and marked area for returns. All returns must be bins or containers and labelled with contents if possible. All returned items and bins will be sanitized by staff or quarantined before being restocked.
MAINTAIN SOCIAL DISTANCING
Please maintain at least 6 feet distance from staff and other customers.
MINIMIZE PHYSICAL TOUCHING
We are a Prop House so it is understandable that many items will be touched throughout the day. Please refrain from touching common surfaces whenever possible. Please ask for assistance from our staff if searching for specific items. We are happy to help.
AFTER YOUR VISIT
If you test positive for COVID-19 after visiting us, please contact us immediately.
Please do not hesitate to contact us via .